The company DATTiS d.o.o., Mala vas 119, 5230 Bovec (later referred to as The Provider) with its trademark HydroMania – Sports Agency Bovec, adopts the following General terms and conditions. All who cooperate with us or are participants in activities provided by our company shall comply with the general terms and conditions.
Article 1:
Participants in activities are expected to be mentally and physically healthy, in adequate shape, not be under the influence of alcohol or other psychotropic substances and must be adequate swimmers.
Article 2:
Activity participation limitations:
– minimal number of participants: 2 persons,
– children aged 15 or younger must be accompanied by their parents or guardians,
– maksimum weight: women 100 kg, men 120 kg,
– waistline not exceeding 120cm.
Article 3
The Provider advises pregnant women and persons with health issues or injuries against participating in sports activities. All who have issues with asthma, allergies or other health issues (including past injuries) must inform The Provider in advance.
Article 4
The organised sports activity begins when the guests arrive at the meeting point and lasts until the tour is finished which means until they return to the meeting point. The Provider is not liable for any injuries suffered outside the scope of the tour.
Article 5
In case of bad weather or other extreme conditions and circumstances, The Provider reserves the right to at any time cancel an activity that has already commenced. If this is the case, participants are entitled to a partial refund, the sum of which is determined by The Provider.
Article 6
In case the activity is cancelled by the guest after already having received the protective mandatory gear, they are not entitled to a refund. Participants are likewise not entitled to a refund in the case of a shortened or cancelled tour for which the reason is an inadequate physical condition of the participants or the presence of alcohol or other psychotropic substances.
Article 7
All participants are expected to follow the instructions of the guide during the tour at all times. All participants must be aware that disregarding the instructions of the guide during the activity can be extremely dangerous for themselves or the whole group. In case their instructions are disregarded, the guide may cancel the activity at any time. If this is the case, the participants are not entitled to a refund.
Article 8
Any injuries suffered during the tour shall be reported to The Provider’s person responsible until the tour is finished by the latest. The injured person (or their participant in the activity) and the provider’s representative shall in tandem fill out the injury/accident report which the injured person is obliged to sign him/herself (or the injured person’s participant). The Provider’s staff shall offer the injured person suitable first aid or send them to a health-care institution for further examination and treatment. The Provider shall disregard any and all claimed injuries that have been reported after the fact and for which the injury/accident report has not been filled out.
Article 9
The Provider reserves the right to collect photo and video material during the activity. All participants, therefore, agree and allow that The Provider collects and uses the photo and video material for marketing purposes. The photos and videos made by The Provider are, therefore, also the property of the provider.
In case participants do not agree with photo and video material being collected, they must inform the provider in writing and in advance of the chosen activity.
As a complimentary service, our company occasionally provides photo and/or video material taken during the activity. This material is offered as a free gift to our guests and is not part of the paid service. It is not included in the price of the activity and is not subject to any additional charge.
Please note the following:
No Guarantee of Availability: While we strive to capture memorable moments, we do not guarantee that photo or video material will be produced on every tour. In some cases, due to operational reasons (such as technical issues, weather conditions, or guide availability), no media may be captured. In such instances, guests are not entitled to compensation or refunds related to the absence of photo or video material.
Quality and Coverage: The media provided is not intended to be of professional quality. It is captured informally by guides in the course of the activity. As a result, we cannot guarantee that all participants will appear in the material or that each individual will be clearly visible.
Guests should understand that this service is offered as a gesture of goodwill, and while we do our best to provide it whenever possible, it should not be expected as a guaranteed part of the experience.
Article 10
The Provider is not liable for any lost, stolen or damaged personal belongings of the participants.
Article 11
The Provider reserves the right to charge any possible damage to or theft or loss of the equipment, items and other things the participants damage during the activity. The Provider’s representative shall determine the sum to be paid.
Article 12
Participants in activities must have the appropriate insurance in order. We recommend the appropriate travel insurance which covers urgent medical assistance, physical injuries, transport to their home country, etc.
Article 13
All participants are aware of the risk posed by each individual activity and participate in the activity completely voluntarily and at their own risk. The associated risks may constitute injuries, illness or death. All participants agree that The Provider and their staff are not liable for any damage to personal belongings, injuries, illness or death of any participants. The Provider is likewise not liable for any possible damages that may be demanded for any reason.
Article 14
Prices for services are listed on the price list given on the website or at the premises of the service provider. The price constitutes the amount to be paid per person for any service. All prices are in Euros (€) and include VAT. The Provider reserves the rights to change the prices.
Article 15
In certain cases, an advance payment of a deposit is required to confirm the reservation. Such a deposit, paid to secure a specific date and time, is final and non-refundable under any circumstances.
Article 16
Any changes to or cancellation of a reservation (in cases where no advance deposit was required) must be communicated at least 48 hours before the scheduled appointment. In cases where no advance payment was required, failure to do so, or in the event of a no-show, will result in the guest being obligated to cover organizational costs in the amount of €100 per each booked guide. The Provider reserves the right to determine the number of guides assigned to each group.
Article 17
The Provider offers the services of rafting, canyoning and kayak trip tours. Other activities on offer are performed in tandem with other companies.
Article 18
The Provider reserves the right to make changes to the General Terms of Operations at any time and in any manner, regardless the reason and without further notice.
Article 19
The Provider protects all obtained personal information in accordance with the Personal Data Protection Act.
Article 20
It is understood and agreed that any person who contacts or engages with the Provider, including by making an inquiry, reservation, or participating in any of the Provider’s activities, has read, understood, accepted, and agrees to be bound by these General Terms and Conditions.
